ChurchTrac Technical Support

If you have a question, or if you're experiencing a problem, there are several ways to quickly find answers:

  • If you're new to ChurchTrac, take the Tour for New Users to learn how to navigate the program and perform basic tasks, including setting up your database, entering and deleting information, and making customizations.
     
  • Browse the online knowledgebase for answers to frequently asked questions, purchasing and payment questions, and solutions to common errors and problems. The knowledgebase also includes an online users guide.
     
  • If you're getting an unexpected result or encountering an error message, make sure you've updated your software to the latest version available. Program updates are released frequently, and most problems can be resolved just by installing the latest program update.

If you cannot find the answer you're looking for, then there are two options. You can use the form below to ask a question or request support. Typically, you will receive a response via email in less than one business day (excluding weekends and holidays). There is no charge for email-based support.

The second option is phone-based support. To receive technical support by phone, click here. Please note there is a $15 charge for phone based technical support (sales calls or pre-sales questions are free). You can purchase a discounted support package from the purchase page.

Complete all the fields below (*).

Your Name *  
Church Name *  
Church Phone Number (with area code) *  
Your E-mail *  
Make sure you can receive email from churchtrac.com and that it is not being blocked by a spam filter or your email provider
 
Which version of Windows are you using? *  
 
What version of ChurchTrac do you have? *  
Don't just enter "ChurchTrac 2010", but the full version, like this: 7.097.090914 (to find your version, click the Help menu, then click "About ChurchTrac")
 

* Please include your question or a description of the problem you are experiencing in the space below. Please be as specific as possible.