We retired the ChurchTrac 9 Desktop edition (including all prior desktop versions) years ago and will not have any future development. Therefore, we are no longer providing support for any issues affecting the program.
We are strongly recommending that all ChurchTrac 9 customers move to our current online ChurchTrac product: https://www.churchtrac.com
The cost of ChurchTrac is dependent on the number of individual names in your database (not per family). Please review the pricing at this page: https://www.churchtrac.com/pricing