Two-Factor Authentication
Security is paramount, so enabling Two-Factor Authentication (2FA) on your ChurchTrac account adds an extra level of protection. This feature helps ensure that only authorized users can access your data, providing peace of mind.
What is Two-Factor Authentication
Two-Factor Authentication works by requiring two forms of identification before granting access to your account—your regular password and a secondary code sent to you via email or SMS. This adds an additional layer of security beyond just your password. ChurchTrac supports two types of MFA: Email and SMS.
Enabling 2FA
To enable Two-Factor Authentication (2FA) in ChurchTrac, start by navigating to the Settings screen.
In the Settings screen, go to the User Accounts tab. At the top of the user list, you’ll find the option to Require 2FA for ChurchTrac logins. Toggle this setting to Enabled to activate 2FA for all users.
Logging in with 2FA
When logging in, you’ll be notified that the security settings for your ChurchTrac account require a verification code. This code will be sent to your user email address or via SMS, depending on the method you select. The code will be sent to the email address or phone number associated with your user account.
If you do not see the option for SMS, it is likely because you do not have a phone number entered into your user account.
2FA FAQs
To enable 2FA, navigate to the Settings screen, then go to the User Accounts tab. At the top of the user list, enable the option Require 2FA for ChurchTrac logins.
If you choose the “Remember this device” option, you won’t have to enter the code for the next 30 days on that device. This setting can be especially helpful for frequently used devices. We advise against remembering the device for public devices used by multiple people.
If you didn't receive the verification code, ensure your email or phone number is correctly entered in your user account settings. If your contact information is correct and you still don’t receive the code, try resending it, or reach out to our team for further assistance.
If you don't see the option to receive the code via SMS, make sure your phone number is properly entered in your user profile. The SMS option is not available outside of the U.S., so if you’re located internationally, use email as the preferred method.
Each user must have a unique email address for 2FA to work properly. If two users share the same email, they will not be able to receive separate verification codes. To resolve this, update one of the user accounts with a different email address in the User Accounts tab under Settings.
To ensure proper security and access, the admin will need to log in and create individual user accounts for each person. This allows each user to have their own login credentials and receive their own verification codes. Learn more about User Accounts ›